The Perfect Venue

Venue Hire Agreement

Our terms and conditions have been set out to ensure all guests enjoy a safe and relaxing time whilst visiting Riverspa Apartments. Please read the information carefully as it contains important information outlined as General, or Specific Terms and Conditions for Corporate Retreats or Events at Riverspa Apartments.

DEFINITIONS
For the purpose of the Venue Hire Agreement’s terms and conditions, the following definitions apply:
‘Venue’ means any and all components of Riverspa Apartments complex.
’Hirer’ means the person, people or company hiring the apartments and grounds of Riverspa Apartments venue.
‘Event/Retreat’ means any event hosted at Riverspa Apartments that incorporates accommodation and activity held on the grounds of Riverspa Apartments venue.

General Terms & Conditions

CONDUCT DURING THE EVENT/RETREAT
Your event/retreat must be conducted in an orderly and lawful manner.
Riverspa Apartments may terminate your event/retreat if we reasonably believe that your activity is not being conducted in an orderly and lawful manner.
Riverspa Apartments has no responsibility to you for any costs, damages or expenses that you may incur in relation to the Riverspa Apartments termination of your event/retreat.
Riverspa Apartments may exclude or remove any persons or possessions from your event/retreat or from Riverspa Apartment’s premises.
Riverspa Apartments practices principles of responsible service of alcohol. Intoxicated persons will not be served alcohol and may be removed from the premises.

CIRCUMSTANCES BEYOND CONTROL OF THE VENUE
If Riverspa Apartments is unable to provide the facilities or any other arrangements for your event/retreat or any part thereof, or to otherwise perform the terms of this agreement and
Riverspa Apartment’s failure is due to circumstances beyond its decision or control, Riverspa Apartments is not responsible for any costs, damages or expenses that you may suffer or incur.

RIVERSPA WAIVERS RESPONSIBILITY FOR:
Any items that have not been collected after the event/retreat will be disposed of within seven (7) days.
Theft, damage or loss of any goods brought onto Riverspa Apartments venue.
Any introduction of food and beverage to the event/retreat and the effect of thereafter.

LOSS AND DAMAGE TO RIVERSPA APARTMENTS PROPERTY
You are responsible for all loss and damage to the property of Riverspa Apartments (including any fixtures, furnishings or goods on or off the premises) caused by or arising from any act or omission by you, your guests or any other persons attending your event/retreat. No items are to be attached, pinned or glued to the wall / surface of any area of the venue(s). Any displays or the Payment Guarantee section in relation to payment of such loss or damage.

CANCELLATION POLICY
The Hirer may cancel their booking at any time, though please note that cancellation fees will occur should the hirer cancel the booking within 60 days of the event/retreat date.
No refund of the Deposit/Bond will be made available.
Bookings cancelled within sixty (60) days of the commencement date will be charged 50% of the Content Package, including but not limited to accommodation or venue hire fee.
Bookings cancelled between seven (7) and sixty (60) days of the commencement date will be charged 100% of the Content Package, including but not limited to accommodation or venue hire fee.
Cancellations of bookings/events due to weather shall still be subject to this cancellation policy.

POSTPONEMENT
Should the Hirer postpone their event/retreat in its entirety, a postponement fee will be determined based on length of notice given from the arrival date and at the discretion of the Riverspa Apartments.

NEW SOUTH WALES: LIQUOR ACT 2007
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

SMOKING POLICY
The venue(s) are 100% non-smoking. Please request notification of designated smoking areas.

IMAGERY USE
The Hirer agrees to Riverspa Apartments’ use of imagery via photography/videography post the event/retreat and your personal release of same for the sole purpose of marketing Riverspa Apartments in a professional manner. Credits to be acknowledged where possible.

DISCLAIMER
The Venue shall in no way be held responsible or accountable for any injury, death or loss of income caused to the hirer, guests, any third parties or properties due to the hire of the venue or provided services by third parties.

PAYMENT GUARANTEE
If deposits/bonds/payments are being made by bank transfer, credit card details are required as a guarantee of payment. Should any outstanding charges at the conclusion of the event/retreat not be paid within 5 business days, the venue reserves the right to charge the credit card on file.


BANK ACCOUNT DETAILS

Account Name: Riverspa Apartments
Account Number: 276077105
BSB: 083629
Bank: National Australia Bank


CREDIT CARD DETAILS
If deposits/bonds/payments are being made by bank transfer, credit card details are required as a guarantee of payment. Should any outstanding charges at the conclusion of the event not be paid upon departure then the hotel reserves the right to charge the credit card on file. Please note a surcharge of 1.0% will be applied to all credit card transactions.

Please complete your Credit Card details and return to the Events Department on email: view@riverspa.com.au.

DOWNLOAD CREDIT CARD FORM

Corporate Retreats Terms & Conditions

CORPORATE BOOKINGS
Acceptance of your Corporate Retreat booking is required in writing after acceptance of indicative details of your corporate retreat ‘content package’ and written confirmation of a willingness to proceed is confirmed by both parties. It is anticipated that negotiation of minor corporate retreat details would require further communication and should not delay confirmation of accommodation and other resources required for the event/retreat dates specified.

RIVERSPA APARTMENTS ACCOMMODATION
Payment for all, or part there-of Riverspa Apartments (12 rooms) accommodating a maximum of 24 guests, forms part of the venue hire agreement for corporate retreats.
The hirer is responsible to obtain full payment for accommodation and forward to Riverspa Apartments, based on the agreed payment terms.

PAYMENT DEPOSIT & TERMS
A $1000 deposit is required within 5 working days of written or online booking form receipt. The balance payment is required no later than 60 days prior to your retreat at Riverspa Apartments.
An invoice will be provided outlining services and fees agreed upon. Refer above pages for EFT or Credit Card payment details.

Wedding/Events Terms & Conditions

WEDDING/EVENT BOOKINGS
Your wedding/event date will be held tentatively for fourteen (14) days, from verbal request of your booking. Confirmation of your booking is required in writing to Riverspa Apartments via our booking form, including the acceptance of the terms and conditions and payment made within same fourteen (14) day period.
If these conditions are not met within the time period outlined, the event date will be released, and your tentative booking may be cancelled. Exceptions and extensions may apply at management’s discretion. Once documentation and payment is received, an invoice will be provided outlining agreed payment terms of balance. Refer to Payment Terms below.

RIVERSPA WEDDING/EVENTS VENUE HIRE FEE
For exclusive use of Riverspa venue the hire fee is $2000 (inc. GST). The fee provides you access the day prior and post your special event, with specific times negotiated with management.

RIVERSPA APARTMENTS ACCOMMODATION
Payment for all Riverspa Apartments (12 rooms) accommodating a maximum of 24 guests, forms part of the venue hire agreement. The current fee is $180 per room (12) per night (minimum stay 2 nights). Total $4320. Please enquire about our additional night ‘half price’ offer.
The hirer is responsible to obtain full payment for accommodation and forward to Riverspa Apartments, based on the agreed payment terms.

WEDDING/EVENT DEPOSIT/ BOND
A $1000 deposit/bond is required within fourteen (14) days of tentative booking. The deposit/bond is to be paid with signed booking form before your booking is guaranteed.
Riverspa Apartments reserves the right to request a deposit/security bond for the purpose of protecting the property from any damage or loss. You shall protect the venue as reasonable as possible.
Upon inspection post event, if any damage or loss to the property is noted you will be charged at full repair/replacement cost and the cost will be deducted from the deposit/bond amount. If the costs exceed the value of the deposit/security bond, additional payment will be taken from the nominated credit card provided by the hirer.
If no damage or loss to the property is noted upon inspection, the $1000 deposit/security bond will be refunded to the hirer within seven (7) days.


WEDDING/EVENT PAYMENT TERMS

Payment terms for your event are required as follows:

Description Amount Due:
Deposit/Bond                   $1000 Within 14 days of tentative booking
Venue Hire                       $2000 + } $6320 50% Prior to 6 months of event date
Accommodation              $4320 } 50% Prior to 3 months of event date
Deposit/Bond Refund    $1000 Returned to hirer within 7 days of event’s inspection

Preparation services/venue availability will not be provided without all payment being received
Refer above pages for EFT or Credit Card payment details or speak to managers directly to arrange regular payment options.


WEDDING/EVENT DETAILS
You are required to provide Riverspa Apartments in writing, particulars of all suppliers, beverages, entertainment, technical requirements, set up and pack down, starting and finishing times in connection with your event. These details are required at least thirty (30) days prior to your event.
The number of guests permissible is 160 (please contact us if you require numbers outside this).
You must ensure that nothing is nailed, screwed or adhered in any way to any wall, door or other part of the buildings unless prior permission is granted by Riverspa Apartments.
The hirer must ensure that all entertainment must cease by 11.30pm and non-accommodated guests leave the venue no later than 12.30am.

EXTERNAL SUPPLIERS & ACCESS
Where goods or services are supplied from an external supplier/partner, additional terms and conditions may apply, such as additional deposits, earlier confirmation of final numbers or cancellation fees. You are responsible for any conditions/fees that may apply in relation to the supplier’s terms and conditions.
Any hire companies attending Riverspa Apartments must provide a certificate of currency for days prior to the event.
Event access for hirer and/or hired equipment onto Riverspa Apartments complex is a maximum of 48 hours prior to the event and removal within 48 hours after the event or by
written agreement with the Venue.
All external suppliers plan for equipment placement must be approved by the venue a minimum of 14 days prior to the event. Prior to access to the venue, all suppliers must liaise with the venue in all matters of delivery, set up and pack down.
Entertainment
All entertainers are required to perform sound checks under supervision of venue staff no later than one hour prior to the event. Riverspa Apartments reserves the right to terminate any
entertainment if this requirement has not been met or if the maximum decibel reading is exceeded. All entertainment must cease by 11.30pm.
Special Effects
Smoke machines, pyrotechnics and other special effects cannot be operated without prior authorisation from the Venue. A minimum of fourteen (14) days notice is required.

WEDDING/EVENT PARKING
There is no additional parking at Riverspa Apartments, excluding accommodated guests. A maximum of two (2) cars are permitted per Apartment.
All additional visitors must arrive and depart via bus transport only or by agreed arrangement
with Riverspa Apartments where extreme circumstances can be validated.
The [transportation] bus is to remain at the venue, in the designated area, during the course of the event at the cost of the hirer.

Please read the Venue Hire Agreement Terms & Conditions carefully. If you do not understand any of the terms & conditions or have any questions, please discuss them with the Riverspa Apartments team via email: events@riverspa.com.au. In paying the booking deposit, the Venue Hire Agreement Terms & Conditions are binding upon the hirer.

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